- Contact

Get in touch with our team.

Q: I'm having trouble logging into my Bytepad account. What should I do?

There are a few things you can try: Password Reset: If you’ve forgotten your password, click the “Forgot Password” link on the login page and follow the instructions to reset it. Browser/Cache Issues: Try clearing your browser’s cache and cookies, then try logging in again. You can also try using a different browser or device. Account Locked: If you’ve entered the wrong password too many times, your account may be temporarily locked. Please wait for a few minutes and try again, or contact Bytepad support for assistance. Byte Exchange Account: If you’re using your Byte Exchange credentials to log in, make sure you’re entering the correct email and password associated with your exchange account.

Q: How do I participate in a token sale on Bytepad?

Create an Account: If you haven’t already, create a Bytepad account and complete the KYC (Know Your Customer) verification process. Browse Projects: Explore the list of upcoming and ongoing token sales on the Bytepad launchpad. Choose a Sale: Select the token sale you want to participate in and read the project details carefully. Secure Your Allocation: Depending on the sale, you may need to stake XCoin (BEXC), purchase a whitelist, or meet other eligibility requirements. Purchase Tokens: During the sale period, use BEXC or other supported cryptocurrencies to purchase tokens.

Email

[email protected]

Bytepad

X

@bytepad

Fill the form

Been here before? Check your query

Let's talk to experienced advisers.

eiusmod tempor incididunt. Ut enim mim veniam, quis nostrud elit.

Need Answers

Frequently asked questions.

Do you have more questions about Bytepad?

I'm having trouble logging into my Bytepad account. What should I do?

There are a few things you can try:

Password Reset: If you’ve forgotten your password, click the “Forgot Password” link on the login page and follow the instructions to reset it.
Browser/Cache Issues: Try clearing your browser’s cache and cookies, then try logging in again. You can also try using a different browser or device.
Account Locked: If you’ve entered the wrong password too many times, your account may be temporarily locked. Please wait for a few minutes and try again, or contact Bytepad support for assistance.
Byte Exchange Account: If you’re using your Byte Exchange credentials to log in, make sure you’re entering the correct email and password associated with your exchange account.

How do I participate in a token sale on Bytepad?

Create an Account: If you haven’t already, create a Bytepad account and complete the KYC (Know Your Customer) verification process.
Browse Projects: Explore the list of upcoming and ongoing token sales on the Bytepad launchpad.
Choose a Sale: Select the token sale you want to participate in and read the project details carefully.
Secure Your Allocation: Depending on the sale, you may need to stake XCoin (BEXC), purchase a whitelist, or meet other eligibility requirements.
Purchase Tokens: During the sale period, use BEXC or other supported cryptocurrencies to purchase tokens.

How do I get a refund for a token purchase on Bytepad?

Bytepad’s refund policy varies depending on the type of sale:

Public Sales: Refunds are typically available for public sales within 24 hours after the Token Generation Event (TGE) if you haven’t claimed your tokens and the project owner agrees to the refund.
Private Sales & Other Sales: Private sales, bond sales, and premium sales generally do not offer refunds. These sales often involve early-stage projects with higher risks.

To request a refund, please contact Bytepad support with your transaction details and the reason for your request. We will review your case and process your refund if it meets the eligibility criteria.